TERMS AND CONDITIONS
Please read through the terms and conditions below before placing your order to ensure that you understand our policies.
PRIVACY POLICY
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
30 DAY MONEY BACK GUARANTEE on WEBSITE ORDERS!
Purchases made through our website:
- If you receive an item with broken or damaged plates you have 3 days to notify us for an exchange.
- For unopened exchanges or returns you have 30 days from the delivery date to return the merchandise. If confirmed by our staff that the merchandise was unopened and unused, the 15% restocking fee on individual products and/or 25% restocking fee on sets will be waved.
If for any reason you are not satisfied with your product, please return your merchandise within 30 days of delivery with a copy of your receipt for an exchange or refund. For OPENED products, a 15% restocking fee will apply towards individual products and all sets have a 25% restocking fee. Refunds will not be processed after 30 days.
Please keep your original receipt on all purchases and returned merchandise for your own records.
MANUFACTURER’S WARRANTY:
iKonic Precision Styling Tools are manufactured to the highest standards of excellence and are tested for consistency and efficiency. In the rare case events of manufacturing defects, iKonic offers a manufacturer’s limited warranty.
This warranty does not pertain to irons showing negligence, tampering, false repair, physical damage, broken ceramic plates or to parts that are not faulty as judged by us.
In case of negligence, tampering, false repair, physical damage, broken ceramic plates before the manufacturer’s warranty expires, we offer full exchanges for $49.99 plus a $14.99 shipping and handling fee. Please ship to iKonic’s office address with the following information:
- Copy of your receipt (not original)
- Money order to cover the $14.99 shipping and handling fee and $49.99 exchange fee (made payable to iKonic USA)
- Include your shipping and contact information separately inside the box with your full name, shipping address, and phone number. It is very important to include all of this information to confirm shipping.
Please allow 2-4 weeks for your returned shipment.
MANUFACTURER’S WARRANTY
Ionic Boost Dryer: 3-Year Manufacturer’s Warranty
Flat Irons: Persona, Stylista, Allure, Virtue, Supernova 5-Year Manufacturer’s Warranty
All Curling Wands: 3-Year Manufacturer’s Warranty
Petite Iron: 1-Year Manufacturer’s Warranty
Mini Dryer and Mini Iron: 1-Year Manufacturer’s Warranty
Purchases made through an outside authorized retailer:
All purchases made through an outside-Authorized Retailer must be registered through us to make the warranty active. You must have valid proof of purchase i.e. receipt, and the item must be purchased through an authorized vendor for the warranty to be valid.
If your item does not meet these requirements you may not be approved for a replacement.
Upgrades: If you are interested in upgrading your styling tool you can do so by contacting us at customerservice@ikonicstyle.com
To register your product please visit our product registration page here.
Once merchandise has left our warehouse, we are no longer responsible for delays or lost packages.
For any further questions, feel free to contact us.
Thank you for reading and understanding our policies.
Enjoy creating a revolution with iKonic Precision Styling Tools.
Sincerely,
The iKonic Team
